{"id":10554,"date":"2023-12-06T19:11:00","date_gmt":"2023-12-06T18:11:00","guid":{"rendered":"https:\/\/hotelpartner.com\/fr\/?p=10554"},"modified":"2025-01-03T14:57:19","modified_gmt":"2025-01-03T13:57:19","slug":"definition-du-no-show-en-hotellerie","status":"publish","type":"post","link":"https:\/\/hotelpartner.com\/fr\/blog\/definition-du-no-show-en-hotellerie\/","title":{"rendered":"D\u00e9finition du No-show"},"content":{"rendered":"\n

\u00a0<\/p>\n\n\n\n

Un no-show en h\u00f4tellerie d\u00e9signe un client qui ne se pr\u00e9sente pas \u00e0 l\u2019h\u00f4tel le jour de sa r\u00e9servation, sans avoir annul\u00e9 pr\u00e9alablement. Cela peut repr\u00e9senter une perte pour l\u2019h\u00f4tel, notamment si une chambre reste vide alors qu\u2019elle aurait pu \u00eatre attribu\u00e9e \u00e0 un autre client.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Causes fr\u00e9quentes des no-shows :<\/h2>\n\n\n\n
    \n
  1. Oubli : Le client oublie sa r\u00e9servation ou la date d\u2019arriv\u00e9e.<\/li>\n\n\n\n
  2. Changement de plan : Un voyage annul\u00e9 ou modifi\u00e9 sans notification \u00e0 l\u2019h\u00f4tel.<\/li>\n\n\n\n
  3. Probl\u00e8mes personnels ou professionnels : Impr\u00e9vus emp\u00eachant le d\u00e9placement.<\/li>\n\n\n\n
  4. Conditions de r\u00e9servation : Si aucune p\u00e9nalit\u00e9 n\u2019est appliqu\u00e9e, certains clients peuvent ne pas se sentir oblig\u00e9s d\u2019annuler.<\/li>\n<\/ol>\n\n\n\n
    <\/div>\n\n\n\n

    Cons\u00e9quences des no-shows pour les h\u00f4tels :<\/h2>\n\n\n\n
      \n
    1. Perte de revenus : Une chambre non utilis\u00e9e ne g\u00e9n\u00e8re pas de chiffre d\u2019affaires.<\/li>\n\n\n\n
    2. Gestion complexe : Difficult\u00e9 \u00e0 optimiser l\u2019occupation en cas de non-pr\u00e9sentation impr\u00e9vue.<\/li>\n\n\n\n
    3. Impact sur les ressources : Du temps et des efforts ont \u00e9t\u00e9 investis pour pr\u00e9parer la chambre.<\/li>\n<\/ol>\n\n\n\n
      <\/div>\n\n\n\n

      Strat\u00e9gies pour limiter les no-shows :<\/h2>\n\n\n\n
        \n
      1. Politique de pr\u00e9paiement ou de d\u00e9p\u00f4t de garantie : R\u00e9duction des no-shows en demandant un acompte ou le paiement int\u00e9gral \u00e0 l\u2019avance.<\/li>\n\n\n\n
      2. Conditions d\u2019annulation claires : Communication des frais en cas de no-show pour inciter les clients \u00e0 annuler plut\u00f4t qu\u2019\u00e0 ne pas se pr\u00e9senter.<\/li>\n\n\n\n
      3. Rappels automatis\u00e9s : Envoi d\u2019e-mails ou SMS pour confirmer les arriv\u00e9es et rappeler la r\u00e9servation.<\/li>\n\n\n\n
      4. Gestion dynamique des disponibilit\u00e9s : Pratique de l\u2019overbooking pour compenser les no-shows anticip\u00e9s.<\/li>\n<\/ol>\n\n\n\n
        <\/div>\n\n\n\n

        Conclusion<\/h3>\n\n\n\n

        En r\u00e9sum\u00e9, un no-show est une absence non annonc\u00e9e qui impacte directement la performance d\u2019un h\u00f4tel, mais des politiques adapt\u00e9es et des outils de gestion peuvent aider \u00e0 en r\u00e9duire la fr\u00e9quence et les cons\u00e9quences.<\/p>\n\n\n\n

        <\/p>\n\n\n\n

        <\/div>\n\n\n\n
        \n
        \n
        \"\"<\/figure>\n\n\n\n

        Prenez rendez-vous avec Marjolaine<\/a><\/strong>, notre Business Developer France, pour obtenir des conseils adapt\u00e9s \u00e0 vos besoins.<\/strong><\/p>\n<\/div>\n\n\n\n

        \n
        Prendre rendez-vous<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

        \u00a0 Un no-show en h\u00f4tellerie d\u00e9signe un client qui ne se pr\u00e9sente pas \u00e0 l\u2019h\u00f4tel le jour de sa r\u00e9servation, sans avoir annul\u00e9 pr\u00e9alablement.…<\/p>\n","protected":false},"author":38,"featured_media":12372,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","editor_notices":[],"footnotes":""},"categories":[104],"tags":[],"class_list":["post-10554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-glossaire-revenue-management","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/posts\/10554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/comments?post=10554"}],"version-history":[{"count":1,"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/posts\/10554\/revisions"}],"predecessor-version":[{"id":12371,"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/posts\/10554\/revisions\/12371"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/media\/12372"}],"wp:attachment":[{"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/media?parent=10554"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/categories?post=10554"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hotelpartner.com\/fr\/wp-json\/wp\/v2\/tags?post=10554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}